AI Reply Assistant for Zendesk (Pre-sale)

I’m currently offering early access (pre-sale) to my AI Reply Assistant for Zendesk. If you’re interested in trying it with your support team, please contact me. I’m looking for a small number of companies to help shape the final version.

Why I Built It

I built this extension because I couldn’t find a simple AI tool that fit the way we work.

Our support agents often need help writing professional English, especially since not everyone is a native speaker. We also wanted AI to use our internal knowledge base instead of making up answers.

Most Zendesk AI tools we found were either too expensive, too complicated, or required constantly copying and pasting text between Zendesk and ChatGPT.

Before building this extension, my workflow looked like this:

1. Copy the customer’s message.
2. Paste it into ChatGPT.
3. Copy the response.
4. Paste it back into Zendesk.
5. Proofread it again.

Doing this dozens or hundreds of times a day was frustrating.

How It Works

The system consists of two simple parts.

Knowledge Base

A small web interface lets you manage questions and answers. This becomes your company’s private knowledge base, which is sent to AI whenever it generates a reply.

Zendesk Extension

Inside Zendesk, simply click the extension icon and a small popup opens.

If you’ve already started typing a reply, the extension improves your text by:

• Fixing grammar and English
• Making it sound more professional
• Adding relevant information from your knowledge base

If the reply box is empty, it generates a complete response based on:

• The ticket conversation
• Your internal knowledge base

Once the reply is ready, you can either:

• Copy Reply and paste it yourself
• Use This Reply to instantly replace the text inside the Zendesk reply box

No more copying and pasting between Zendesk and ChatGPT.

Built for Real Support Teams

This isn’t a concept or demo. We use it every day at GeekSeller.

It saves our team hours every week, helps our agents write clearer and more professional responses, and keeps answers consistent by using our internal documentation.

It’s especially useful for companies with international support teams where English isn’t everyone’s first language.

If you’d like to be one of the first companies to use it, get in touch. I’m currently accepting a limited number of pre-sale customers while I continue adding new features.